When Samuel Mwangi, a 52-year-old businessman from Nairobi, Kenya, was diagnosed with chronic kidney disease, life as he knew it changed overnight. Between long waiting lists, limited treatment options, and soaring medical costs in his home country, Samuel and his family faced an uncertain future.
After weeks of research and consultations, Samuel stumbled upon an option he hadn’t initially considered — traveling to India for his kidney treatment. And that’s where his journey with Medserg began.
Searching for the Right Path
Samuel’s condition was serious. His doctors recommended a kidney transplant within the next six months. However, the cost of surgery and post-operative care in Kenya was overwhelming, and time was running out.
Desperate for a solution, Samuel and his daughter, Angela, turned to the internet, researching the best countries for kidney transplants. Again and again, they found India praised for its world-class healthcare, internationally accredited hospitals, and highly skilled nephrologists and transplant surgeons — all at a fraction of the cost they would pay elsewhere.
Still, traveling to a different country for treatment seemed daunting. How would they find the right hospital? What about logistics, appointments, accommodations? That’s when they came across Medserg — a trusted name in facilitating medical journeys for international patients.
First Contact with Medserg
Angela filled out an inquiry form on the Medserg website, and within a few hours, a case manager named Arjun contacted her. His calm demeanor, knowledge, and willingness to answer every question gave Samuel and Angela immediate confidence.
Arjun carefully reviewed Samuel’s medical reports and consulted with a panel of nephrologists from some of India’s top hospitals. Within 48 hours, Medserg sent a comprehensive treatment plan — including hospital options, profiles of kidney transplant specialists, a cost estimate, and a step-by-step plan for travel and stay.
“From the very first call, it didn’t feel like we were talking to a service provider — it felt like we were speaking to family,” Samuel recalls.
Arriving in India
In less than two weeks, Samuel and Angela were on a flight to New Delhi, with Medserg handling everything:
- Visa assistance and medical invitation letters
- Airport pick-up and accommodation bookings
- Hospital appointments scheduled ahead of arrival
They chose Fortis Memorial Research Institute, one of India’s top-ranked hospitals for kidney transplants. Dr. Sameer Tiwari, a renowned transplant surgeon, was assigned to Samuel’s case.
The Treatment Journey
Samuel underwent a thorough pre-transplant evaluation, including advanced diagnostic tests that Angela was surprised to find completed within just two days — a process that would have taken weeks back home.
After finding a suitable donor and ensuring complete medical compatibility, the transplant was scheduled. Throughout the process, the Medserg team was right there, handling hospital formalities, helping Angela navigate local logistics, and even checking in daily to ensure they were comfortable.
The surgery was a success. Samuel spent a week recovering in the hospital and another two weeks in supervised accommodation nearby. His progress was swift, and his energy levels, which had been depleted for months, started returning.
Why Samuel Recommends Medserg
Reflecting on his journey, Samuel points to several reasons why choosing India through Medserg changed his life:
- Top Medical Experts: Access to some of the best nephrologists and transplant surgeons globally.
- Cost Savings: The entire treatment, including surgery, medications, and three months of post-operative care, cost nearly 70% less than what they were quoted in Nairobi.
- No Waiting: Immediate consultations and minimal wait time for surgery.
- Personalized Support: The Medserg team was with them before, during, and after the treatment — not just as coordinators, but as companions.
- Cultural Comfort: From English-speaking staff to food preferences, Samuel and Angela found the experience smooth and welcoming.
“Medserg didn’t just guide us; they cared for us like their own. We never felt alone in a foreign country,” Angela says.
A New Beginning
Today, Samuel is back in Nairobi, living a full, active life. His regular follow-ups with his Indian doctor are done seamlessly through telemedicine — also coordinated by Medserg. He now spends his mornings walking in the park, running his business, and mentoring young entrepreneurs — a life he once feared was slipping away.
“I owe this second chance to the wonderful doctors in India and the incredible team at Medserg,” Samuel shares, a smile lighting up his face.
Are You or Your Loved One in Need of Kidney Treatment?
At Medserg, we believe that quality healthcare should be accessible to everyone, no matter where they live. Our team is committed to making your medical journey safe, comfortable, and affordable.
🌟 Get in touch with us today. Let’s begin your journey toward healing and hope.
